Privacy Policy

Scope of This Policy

This policy describes what information PEX Pipe Burst Team gathers, how it is used and who receives it when someone browses burstpexpipe.info or calls the number listed there. Browsing or calling signals agreement with these practices.

Information Collected

A phone system may capture the caller's number, the date and time of the call, its length and a rough location based on the number. Some calls are recorded for quality and training.

Web servers and analytics tools may keep IP addresses, browser and device details, the page that referred a visitor and the pages viewed. The website does not ask for payment card, bank account or Social Security numbers.

How Information Is Used

The information helps PEX Pipe Burst Team answer service calls, review call quality, see which pages are read, spot fraud and abuse, and satisfy legal duties.

When Information Is Shared

Details of a call, such as the number, location and a short description of the damage, are passed to the restoration company that picks up the job so it can respond.

Hosting, telephony and analytics vendors also receive information, as do others when a law or court order demands it or when safety and rights need protecting.

Cookies

Cookies and similar tools may count visits and help pages load smoothly. A browser can block or delete cookies, and the website still functions without them.

Retention and Security

Call and visit records are kept only as long as the purposes above or the law require, and reasonable safeguards protect them. No system for storing or transmitting data online is fully secure.

Your Privacy Choices

People in some states may ask to see the personal information PEX Pipe Burst Team holds about them, to correct it or to have it deleted. Send such asks to (888) 527-9860 or contact@burstpexpipe.info.

Children and Policy Changes

The website is written for adults dealing with home emergencies and is not aimed at children under 13. It does not knowingly collect information from them. A revised policy applies once it appears on the website.